WDS Frequently Asked Questions

 

SIGN UP/ LOGGING IN

Can I use my old login name from the old WDS site?

Yes, simply log into the new website and reset your password. We cannot upload passwords from the old site as they are stored in an encrypted form. We apologize for any inconvenience.

I requested a password reset but I haven't received anything?

If you haven't received anything in up to 2 hours after making a request, please email info@wdsltd.co.uk with your registered email address and contact details and we will send you a manual reset

Do I need to be logged in to view prices?

No, you can view prices of any part by selecting that part number.

Do I need to sign up and log in to order?

No, you can order by putting your items in your basket, then proceed to checkout and select the "pay by credit card" option. You will still need to provide a name and shipping address to complete the transaction.

Why do I have register and log in to down load 3D CAD models?

A third party supports the service we provide for producing models in various formats, and they require that we provide the service to registered users only.

 

TECHNICAL INFORMATION

For details on technical information including specifications please visit the Technical Info section in the Media section

 

SHIPPING OPTIONS

Why do you offer only one shipping option?

Our website is global and we cannot offer next-day shipping everywhere in the world. If you require a special delivery, give us a call and we will try to help. Phone numbers: inside the UK 0845 606 6677 or from outside the UK +44 113 290 9852.

 

GENERAL HELP

I noticed an error on the website. Who should I tell?

Please email the problem to sales@wdsltd.co.uk or call 0845 606 6677 inside the UK, or +44 113 290 9852 if calling from outside the UK.

I cannot find what I am looking for on the site, can anyone help me?

Of course we are available to help, but first look and see if any of the video tutorials help. If this does not solve the problem email us and we will call you back, or alternatively call us during UK business hours:- inside the UK 0845 606 6677 or from outside the UK +44 113 290 9852.

What is the advantage of a trade account?

You will be notified of new product launches and special promotions and payment on your purchases will be due net 30 days from the end of the month of the invoice date.